Payment FAQs

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General Q&A

Click the “Login/Register” button at the top right portion of the page. Then on the right side of the page click “I’m an insured” to create your username and password. You will need your policy number, effective date of policy and zip code on the policy.

If you try to log in unsuccessfully three times, your account is more than likely locked. Please call the “Logging-in or other Portal Support” phone number for assistance at 800-448-5621, ext. 1158290.

No, we do not have access to any passwords. If you have forgotten your password, please click the “Reset Password” link and follow the prompts to receive a temporary password.

Enter your username into the sign in box and click the “Reset Password” link. You will be emailed a temporary password. Copy and paste the temporary password into the password box and click “Sign In.” Once you have successfully logged in, you are able to create a new password.

The Master Portal User can add multiple users to the account as long as they each have separate email addresses. Please access “User Management” in the left-hand toolbar to add new users and assign roles. View our User Guide for more information.

Yes, Master Portal Users can disable other users. Please navigate to the “User Management” tab in the left-hand tool bar.

Billing and Payment Q&A

If you report monthly and are not enrolled in Pay As You Go, your report should be submitted no later than the 10th of the month for the prior month’s payroll exposure.

You still need to report payroll for all states on your policy, even if it is 0.

Whether you pay your employees weekly, bi-weekly, or monthly, your payment is due one week after each payroll period ends.

If you report the payroll for multiple companies that have a policy with Berkley Industrial Comp, you can have them combined by contacting Portal Support at 800-448-5621 ext. 1158290 or you can send an email to [email protected].

Once your companies are combined, you will log in and see a drop-down box with each company listed. Choose one company from the drop-down box, click Payment Solutions, and complete the ACH Authorization tab. Log out then log back in to complete the same process for the other company’s ACH Authorization. It is very important to log out and log back in when reporting payroll for each company. If you have any questions or need additional assistance, contact Payment Support at 800-448-5621 ext. 1158259 or 1158213 or email us at [email protected].

Yes. These states have payroll capping guidelines, so you must use an Excel spreadsheet. You must use a unique ID# for each employee for proper payroll capping purposes. As an example, you can use the last 4 digits of the employee’s social security number. Once your Excel worksheet has been completed, you will upload it using the “Pay As You Go File Upload” tab under “Payment Solutions.”

When you click on Payment Solutions in the portal and select Pay As You Go or Monthly Payroll Reporting, you will need to select the correct policy number from the drop-down box. Make sure the payment dates fall within the policy period before you select the policy number. Please call Payment Support at 800-448-5621 ext. 1158213 or 1158259 if you have any questions.

All checks should be mailed to our lockbox:
Berkley Industrial Comp
P.O. Box 639821
Cincinnati, OH 45263-9821

Your payroll report reflects net rates, which shows only the class codes based on payroll. Net rates include the effect of special class codes such as a premium discount, experience modifier, and schedule rating to name just a few. Your policy will separately display all payroll-based class codes in addition to all special class codes. For a copy of your Net Rates, please call Payment Support at 800-448-5621 ext. 1158213 or 1158259 or email [email protected].

Please call Payment Support at 800-448-5621 ext. 1158213 or 1158259. We will reset your ACH Authorization enrollment which will enable you to enter your new banking information.

If you discover a mistake was made to your payroll upload after you have submitted, please call as soon as possible to have the submission voided. Call Payment Support at 800-448-5621 ext. 1158213 or 1158259.

We revise the remaining monthly payroll reports on a policy whenever a premium bearing endorsement has been processed to reflect a change in coverage or payroll. Please discard any previous remaining payroll reports you may have on hand. Please contact your agent if you have not made a change to your policy.

We revise the remaining installment invoices on a policy whenever a premium bearing endorsement has been processed to reflect a change in coverage or payroll. Please discard any previous remaining installment invoices you may have on hand. Please contact your agent if you have not made a change to your policy.

We do not currently accept credit card or phone payments. Please visit the Payment Solutions tab to learn about our available electronic payment options or mail us a check to the lockbox address noted above.

Currently, audit payments cannot be made electronically. Please mail us a check to the lockbox address noted above.

Please mail your check to:
Berkley Industrial Comp
1 Metroplex Dr.
Suite 500
Birmingham, AL 35209

Yes. Please send an email to the Audit Department at [email protected] asking for the worksheets.

Other

A copy of the most recent three months of commission statements is available in the agent portal on our website once you have registered in the portal. You must have an active agency contract to access your commission statement in the portal. If you need older commission statements, please email [email protected].