If you don’t see your question answered here, Press “CONTAct” on the top ribbon, fill out the form, and we’ll get back to you! General Q&AI’m a new insured; how do I register for the portal?Click the “Login/Register” button at the top right portion of the page. Then on the right side of the page click “I’m an insured” to create your username and password. You will need your policy number, effective date of policy and zip code on the policy.I can’t login to the website. How do I know if my account is locked and how do I unlock it?If you try to log in unsuccessfully three times, your account is more than likely locked. Please call the “Logging-in or other Portal Support” phone number for assistance at 800-448-5621, ext. 1158290.Does Berkley Industrial Comp have access to my password?No, we do not have access to any passwords. If you have forgotten your password, please click the “Reset Password” link and follow the prompts to receive a temporary password.How do I change my password for the website?Enter your username into the sign in box and click the “Reset Password” link. You will be emailed a temporary password. Copy and paste the temporary password into the password box and click “Sign In.” Once you have successfully logged in, you are able to create a new password.How can we add another user to the portal?Multiple users can register for the portal as long as they each have separate email addresses. Please call the “Logging-in or other Portal Support” phone number for assistance at 800-448-5621, ext. 1158290 (or email: [email protected]) and let us know if you have a user(s) that needs ACH Authorization. New users do not need to complete the ACH Authorization tab under Payment Solutions if it has already been completed for the insured.Can we disable a user that is no longer with the company?Yes, please contact Portal Support at 800-448-5621 ext. 1158290. Billing and Payment Q&AWhat do I do if I don't see my policy in the drop down box when trying to report online?Please call Payment Support at 800-448-5621 ext. 1158213 or 1158259 or email [email protected].When is my payroll report due?If you report monthly and are not enrolled in Pay As You Go, your report should be submitted no later than the 10th of the month for the prior month’s payroll exposure.Do I need to report zero payroll?You still need to report payroll for all states on your policy, even if it is 0.When is my Pay As You Go payment due?Whether you pay your employees weekly, bi-weekly, or monthly, your payment is due one week after each payroll period ends.Can I have more than one bank account set up under my online registration so my premium can pull from multiple accounts?At this time, only one bank account can be set up per policy.If I report payroll for more than one company, can I combine them under my one username? Can I set up separate ACH information for each company that is combined under my registration?If you report the payroll for multiple companies that have a policy with Berkley Industrial Comp, you can have them combined by contacting Portal Support at 800-448-5621 ext. 1158290 or you can send an email to [email protected].Once your companies are combined, you will log in and see a drop-down box with each company listed. Choose one company from the drop-down box, click Payment Solutions, and complete the ACH Authorization tab. Log out then log back in to complete the same process for the other company’s ACH Authorization. It is very important to log out and log back in when reporting payroll for each company. If you have any questions or need additional assistance, contact Payment Support at 800-448-5621 ext. 1158259 or 1158213 or email us at [email protected].Do I need to use an Excel spreadsheet when reporting payroll for Pay As You Go in Nevada or New York?Yes. These states have payroll capping guidelines, so you must use an Excel spreadsheet. You must use a unique ID# for each employee for proper payroll capping purposes. As an example, you can use the last 4 digits of the employee’s social security number. Once your Excel worksheet has been completed, you will upload it using the “Pay As You Go File Upload” tab under “Payment Solutions.”When my policy renews, how do I make sure I pick the correct policy number on the website?When you click on Payment Solutions in the portal and select Pay As You Go or Monthly Payroll Reporting, you will need to select the correct policy number from the drop-down box. Make sure the payment dates fall within the policy period before you select the policy number. Please call Payment Support at 800-448-5621 ext. 1158213 or 1158259 if you have any questions.What is your lockbox address?All checks should be mailed to our lockbox: Berkley Industrial Comp P.O. Box 639821 Cincinnati, OH 45263-9821Why are the rates on my payroll report different from the rates on my policy?Your payroll report reflects net rates, which shows only the class codes based on payroll. Net rates include the effect of special class codes such as a premium discount, experience modifier, and schedule rating to name just a few. Your policy will separately display all payroll-based class codes in addition to all special class codes. For a copy of your Net Rates, please call Payment Support at 800-448-5621 ext. 1158213 or 1158259 or email [email protected].How do I change my ACH information?Please call Payment Support at 800-448-5621 ext. 1158213 or 1158259. We will reset your ACH Authorization enrollment which will enable you to enter your new banking information.What if I make a mistake entering payroll report information on the website?If you discover a mistake was made to your payroll upload after you have submitted, please call as soon as possible to have the submission voided. Call Payment Support at 800-448-5621 ext. 1158213 or 1158259.Why am I getting new payroll report forms to complete? (For monthly reporting policies)We revise the remaining monthly payroll reports on a policy whenever a premium bearing endorsement has been processed to reflect a change in coverage or payroll. Please discard any previous remaining payroll reports you may have on hand. Please contact your agent if you have not made a change to your policy.Why has the amount of my installment invoice changed?We revise the remaining installment invoices on a policy whenever a premium bearing endorsement has been processed to reflect a change in coverage or payroll. Please discard any previous remaining installment invoices you may have on hand. Please contact your agent if you have not made a change to your policy.Can I make a credit card or phone payment?We do not currently accept credit card or phone payments. Please visit the Payment Solutions tab to learn about our available electronic payment options or mail us a check to the lockbox address noted above.Can I make an audit payment on the website?Currently, audit payments cannot be made electronically. Please mail us a check to the lockbox address noted above.What if I need to make an overnight payment?Please mail your check to: Berkley Industrial Comp 1 Metroplex Dr. Suite 500 Birmingham, AL 35209Can I get copy of the Audit Worksheets for my policy?Yes. Please send an email to the Audit Department at [email protected] asking for the worksheets. OtherHow can I get a copy of my commission statement?A copy of the most recent three months of commission statements is available in the agent portal on our website once you have registered in the portal. You must have an active agency contract to access your commission statement in the portal. If you need older commission statements, please email [email protected].