Frequently Asked QuestionsIf you don’t see your question answered here, fill out the contact form and we’ll get back to you!How do I obtain a user id and password to the Berkley Industrial Comp appropriate portal?Go to portal.berkindcomp.com and click on “I’m an Insured.” to register. Be sure to have your policy number, effective date and company zip code as it is listed on the policy ready. Please note you must reset your password every 90 days.Can more than one user register on the portal for the same policy?Yes, you can have multiple users registered under the same policy.What do I do if we have a recordable injury?Login to the Berkley Industrial Comp portal and submit the First Report of Injury. A member of our RESOLUTION Team will respond within 24-hours. Note: The portal does require registration.Our RESOLUTION Team also encourages you to download and print copies of the Supervisor’s Incident Investigation Report. This form should be used to execute immediate incident intake.How do I submit documents related to a recordable injury (new claim)?Please email all supporting documentation related to a new claim to [email protected].How do I submit documents related to an existing claim?Please email all supporting documentation related to an existing claim to [email protected]. Please include the complete claim number in the email.Can I email documents directly to my adjuster’s email address? You may, however, if your adjuster is out of the office it will delay processing. Please email new claim documentation to: [email protected] Please email existing claim documentation to: [email protected] Or Fax to: 205-874-8292Can your team provide us with any educational support from a Loss Control perspective?Our R.A.M.P. Team has the knowledge and expertise to help you. Share your needs with your Underwriter and they will assist you in seeking the appropriate information from our Loss Control Team.What are my payment options?We offer three payment options: Pay As You Go, Installments & Other Fixed Invoices, and Monthly Payroll Reporting. Go to the Payment Solutions page to learn more. You can login to the Berkley Industrial Comp portal (portal.berkindcomp.com) to access payment processing options.What is R.A.M.P.?R.A.M.P. stands for Risk Assessment, Management and Prevention experts. The R.A.M.P. team is comprised of former miners, engineers, and technicians from all across the fields we serve, so we understand firsthand what it means to work these jobs in these environments.What is RESOLUTION?The RESOLUTION team at Berkley Industrial Comp is more than just a Claims Department. They keep lost-time claims lower and close rates higher than the industry standard. The RESOLUTION team includes medical and claims professionals who review each claim individually.