Customer FAQs

Frequently Asked Questions

If you don’t see your question answered here, fill out the contact form and we’ll get back to you!

Go to and click on “I’m an Insured.” to register. Be sure to have your policy number, effective date and company zip code as it is listed on the policy ready. Please note you must reset your password every 90 days.

Yes, you can have multiple users registered under the same policy.

Login to the Berkley Industrial Comp portal and submit the First Report of Injury. A member of our RESOLUTION Team will respond within 24-hours. Note: The portal does require registration.

Our RESOLUTION Team also encourages you to download and print copies of the Supervisor’s Incident Investigation Report. This form should be used to execute immediate incident intake.

Please email all supporting documentation related to a new claim to [email protected].

Please email all supporting documentation related to an existing claim to [email protected]. Please include the complete claim number in the email.

You may, however, if your adjuster is out of the office it will delay processing.
Please email new claim documentation to: [email protected]
Please email existing claim documentation to: [email protected]
Or Fax to: 205-874-8292

Our R.A.M.P. Team has the knowledge and expertise to help you. Share your needs with your Underwriter and they will assist you in seeking the appropriate information from our Loss Control Team.

We offer three payment options: Pay As You Go, Installments & Other Fixed Invoices, and Monthly Payroll Reporting. Go to the Payment Solutions page to learn more. You can login to the Berkley Industrial Comp portal ( to access payment processing options.

R.A.M.P. stands for Risk Assessment, Management and Prevention experts. The R.A.M.P. team is comprised of former miners, engineers, and technicians from all across the fields we serve, so we understand firsthand what it means to work these jobs in these environments.

The RESOLUTION team at Berkley Industrial Comp is more than just a Claims Department. They keep lost-time claims lower and close rates higher than the industry standard. The RESOLUTION team includes medical and claims professionals who review each claim individually.